Returns

Please contact RAC by telephone or e-mail before returning any goods. Faulty goods will be repaired, replaced or refunded depending on the circumstance. When returning goods please enclose your name, address, telephone number and if possible, date of purchase and order number.

You have 7 days from the date you receive the order to cancel if you wish. If you wish to do so you should contact RAC by telephone or e-mail within 7 days of receipt and arrange return at your own expense. Once the goods are received in good re–sellable condition the refund will be processed, where possible, within 24 hours.

Please note if you are cancelling for any reason other than a warranty return we do not refund anything we charged you for postage when you ordered.

We can not accept returns of custom products (e.g rope cut to length) unless there is a fault with the item.